Let’s Talk About Your Technology

Whether you are evaluating managed services, responding to an incident, or just looking for a second opinion on a vendor quote, a DVN engineer is ready to help.

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Frequently Asked Questions

The FAQ page contains the full set of questions and answers. The homepage FAQ block surfaces a subset of four questions and links here.

Getting Started

How quickly can my business onboard with DVN?

Most clients are fully onboarded within thirty days. The first week is spent documenting your environment and understanding how your team works. The next three weeks are spent deploying our standard security baseline, integrating our tools, and training your staff. Critical protections like multi-factor authentication and endpoint detection are typically in place within the first ten days.

Do I need to cancel my current IT provider before talking to DVN?

Do you handle the transition from my current provider?

Pricing and Contracts

How does DVN pricing work?

Managed services are priced per user, per month, with no hidden fees. The per-user price includes help desk, monitoring, endpoint security, patching, backup, and Microsoft 365 management. Other services such as cybersecurity, compliance, and consulting are priced based on scope and are quoted after a brief assessment.

What contracts do you require?

Are there setup or onboarding fees?

Services and Support

What is included in managed IT?

Managed IT includes unlimited help desk support during business hours, twenty-four-hour monitoring, automated patch management, endpoint detection and response, Microsoft 365 management, encrypted backup, and a dedicated virtual CIO. After-hours and emergency support are included for critical incidents.

Do you offer onsite support?

What is your response time?

Security and Compliance

How do you handle cybersecurity?

Every managed client receives a modern security baseline including multi-factor authentication, endpoint detection and response, email security, DNS filtering, and encrypted backup. Advanced cybersecurity services include twenty-four-hour managed detection and response, security awareness training, and incident response retainers.

Can you help me become HIPAA compliant?

Do you support CMMC compliance?

About DVN

How long has DVN Solutions been in business?

DVN Solutions has served Florida businesses for more than twenty years. We are headquartered in Tampa with an additional office in Orlando.

Do you work with businesses outside Florida?

What industries do you serve?

Still Have Questions?

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